RaceCue help
Support
Quick answers for start audio, sensors, recordings, timing, and Premium access.
I cannot hear the starter commands
Turn up media volume and tap Unlock Audio once if it appears. On iPhone, RaceCue can play through the silent switch, but zero media volume still prevents sound. On Android, check media volume and the selected audio output. When using a wireless speaker, connect it before opening the training screen and test the complete start sequence at close range.
The camera or torch is unavailable
Allow Camera permission in your phone settings. Open Camera & Photo Finish to choose Start detection or Start video; only one can use the camera at a time. The rear-camera torch also shares that hardware and stops either camera mode. Torch control depends on the phone; some devices do not expose it to apps.
The movement sensor does not react
Open Reaction and choose phone movement, then enable the sensor and calibrate while still. For a stationary drill, hold the phone firmly in either hand and drive that hand at GO. For a full start, secure it to the upper arm or waist. Grant Motion permission when requested and recalibrate if normal vibration triggers too easily.
Voice or start-video recording is blocked
Allow Microphone permission for custom starter voices. Start Video needs Camera permission and uses the microphone when available; it can still prepare without microphone audio on supported devices. RaceCue limits custom command length so Set cannot overlap the GO signal.
Bluetooth timing looks different
Wireless speaker delay and range vary with the phone, speaker, distance, obstacles, and interference. Test the setup at the track. RaceCue measurements are intended for repeatable training feedback, not certified competition results.
How do I restore Premium or Pro?
Use Restore purchases from Upgrade while signed in to the same Apple Account or Google Account used for the original purchase. A permanent unlock should not require another payment.
How does the free trial work?
New users can activate one free 90-minute Premium training session. The session clock starts when you complete three starts, finish a timed run, or use a qualifying Premium camera or watch tool. Once that session starts, the 90 minutes continue to elapse when RaceCue is closed. The trial does not automatically become a paid subscription. Existing trial balances and purchased access are preserved.
How do I cancel monthly Pro?
Open Upgrade → Manage subscription, or use your Apple or Google Play subscription settings. Monthly Pro renews until cancelled; cancelling renewal keeps access through the paid period. A separate purchased phone Premium unlock stays yours when monthly Pro ends. Buy-once purchases have no recurring charge.
How do I remove my data?
Delete custom voices from Record and clear session history from Sessions. Unsaved start videos clear when the app session ends; remove videos you chose to save through Files or Photos. Removing RaceCue and its data clears the remaining local settings and results.
Report a problem
Include your phone model, operating-system version, which feature you were using, and what happened. Do not include private recordings or payment details.
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